All categories of materials are very welcome to collaborate with us, to create a win-win situation
As a professional illustration agency platform, not only do we provide a higher add-on value to your product, but help you to match up with potential clients by our abundant experiences in doing business domestically and internationally with a lot of worldwide brands.
★Please make sure the product is complete – Apply for product return in 7 guarantee days on CoLab website – Check the returning product – Send off the returning product within 3 days to the address: No.41, Industrial Park 21 Rd, Taichung City 408, Taiwan (R.O.C.) – Client will receive reply via e-mail
★If the product is not defected, the client will receive the refunds of the amount purchased; if the product is defect, the client will receive whole refunds and CoLab pays for delivery fees.
Your return request will not be accepted if CoLab detects the following situations, Customer Service Specialist will contact the Client and cancel the return.
For goods which are not defective, we will only refund the purchase amount($) of goods returned, shipping fees for returning goods will not be included.
For Defective goods, refund includes the total order amount($), and also shipping fees for returning goods. Refund will be saved to your member account.
After we confirm the product, we will refund you the shopping coupon and inform you via E-mail. You can check the account online by logging in the website. If you pay for it with credit card, we will refund the amount back to your credit card. Please check your bill.
If you would like to change shopping coupon into cash, please give us your member account, the amount of product, bank name, and account name.
We will finish the refund after receiving your apply in five days.
★The refund charges fee are on _____ account.
According to the approval of the Competent Authority that an institution can issue E-invoices
- Approved by:
- Approval number:
- Approved date:
The procedure of E-invoices is as follows:
On 26th of each odd month, CoLab will automatically claim and notify the members who win the Taiwan Receipt Lottery. The winning invoices will be sent to the address registered of the order within 5 business days, and delivery time is estimated 2-3 business days. If you don’t receive the winning invoices by 10th of the next month, please contact us again.
To change the delivery address of the winning invoices, please reply to __________ within 5 days. If not submitting the request, the winning invoices will be delivered to the address registered of the order.
★As a friendly reminder: If you have any further questions regarding claiming prizes, please refer to E-invoices Platform’s FAQ section, Ministry of Finance, R.O.C., or call the 24 hours Toll-free Services, 0800-521-988
Customization goods will take about 30 to 45 working days to reach after you place an order, while in stock printing takes around 7 to 14 working days to reach.
Colab has a team of signup illustrator, you can choose any illustrations from their collection. Colab also has a co-design company, Coro Design, to help make your imaginations come true.
We will have our sales representatives to contact you in 1 to 2 days to discuss relevant matters with you. (Weekend and national holidays are not included.)
Colab is keen to work with different style’s illustrators, and you are welcome to join us by filling in the recruiting form.
Colab not only provides illustrative agency service, but also provides design, production, quality control, marketing, and after-sales services.
Colab is a subsidiary of Alliance Group, who was based in Taiwan and with 40 years of history, had worked with a number of well-known domestic and international manufacturers. We have a lot of experience in working with other companies, so we can bring more exposure to your art pieces and help accumulate your visibility in a short time.